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Debt collection for veterinary practices.
Respectful follow-up. Clear updates.
Get professional help with unpaid treatment accounts, with respectful client contact and clear online updates for your practice.
When a treatment account stays unpaid.
Help with unpaid treatment invoices and agreed payment balances.
Unpaid treatment invoices
Consultations, procedures and hospital stays invoiced after the visit and not paid.
Outstanding balances
The remainder of an account after a deposit or part-payment at the time of treatment.
Missed agreed payments
A payment arrangement the client agreed to and then stopped paying.
Follow-up that respects your clients and your team.
Respectful communication
Your clients are often people you will see again. Our team follows up professionally and respectfully, and you can tell us about any sensitivities first.
Less work for the front desk
Reception and practice managers stop making repeat reminder calls on accounts that have gone quiet.
Clear account information
Follow activity on each account and see payments as they are made, online.
“they do so with complete honesty, understanding and transparency.”
For a single clinic or a busy group.
Individual practices
A few treatment accounts unpaid? Tell us what's outstanding and we'll explain how the service works before you commit.
Practices with recurring overdue accounts
Lodge accounts online as they fall overdue and follow each one's progress, with no limit during your agreement. Ask whether bulk lodgement suits a large volume.
How it works for your practice.
Tell us about the overdue accounts
The amounts, the invoice dates and any payment arrangement.
Set up your account
We explain the account setup, ongoing recovery support and fees before you proceed.
Lodge and follow progress
Lodge accounts online and see activity and payments as they happen.
Enquiring does not lodge a debt or engage our services.
Records that help.
Account details are enough to enquire. These help once an account is lodged.
Invoice or account statement
What was charged and when it was due.
Estimate or consent to fees
Where the client agreed to the cost.
Payment arrangement
The agreed amounts, dates and what was paid.
Reminders sent
Emails, texts or letters about the account.
You don't need to send clinical records or documents to make an enquiry.
Questions from veterinary practices.
Can you follow up accounts owed by pet owners rather than businesses?
Yes. Your practice is our client, and unpaid invoices for services your practice supplied can be discussed whether the person who owes them is an individual or a business. We don't collect personal loans.
Can I lodge new debts and check their progress online?
Yes. Through your online account, you can lodge new debts, follow collection activity and view payments. You can also upload documents and correspondence, notify us of payments, and submit requests about how a debt is managed.
What about my relationship with the customer?
Our approach is firm and respectful. Tell us if you're still working with the customer or have concerns about the relationship, so we can take that into account.
What if a client disputes the treatment or the bill?
Tell us before the account is lodged. We review the account records and what was agreed. A concern about the care itself is a matter for your practice to resolve first.
What will it cost?
Commission is charged only on money successfully collected. We'll explain the commission and other applicable fees during your free appraisal, before you decide.
One invoice or several. The combined value counts.
One treatment account
Combined value: $2,400
4 × $600
Combined value: $2,400
For goods or services your business supplied. Combined balances under $2,000 are not eligible.
Illustrative examples. Each account is assessed.
Don't let unpaid invoices hold your business back.
Tell us what's outstanding. A specialist will assess your recovery options and explain the next steps.
“…so good to deal with, great communication, easy to set up, we appreciated the help.”“…great communication, easy to set up…”
Prefer to talk?1300 136 271