Commercial debt collection

Yes. Through your online account, you can lodge new debts, follow collection activity and view payments. You can also upload documents and correspondence, notify us of payments, and submit requests about how a debt is managed.

During the term of your agreement, you may submit unlimited debts for collection. If you have a large volume to lodge, we may be able to offer a bulk lodgement system depending on your circumstances.

We start with a conversation about your overdue accounts and volumes, agree an account structure, then set up your online account so you can lodge accepted debts.

Disputes are worked through with you before anything escalates. Keep the relevant agreements, invoices and correspondence handy.

Monies collected in a calendar month are normally paid to you on or before the 15th of the following month. Funds are held in separate trust or suspense accounts, which are externally audited.

You may have a better chance than you think. Even debts that have been ignored for months can sometimes be recovered with the right approach.

However, no collection agency can guarantee recovery. The age of the debt, the debtor's financial circumstances and whether the debt is disputed can all affect the outcome.

The important thing is not to give up simply because your customer has stopped responding.

Often, yes. The longer a debt remains unpaid, the more difficult recovery can become. Customers can become harder to contact, businesses can close, and financial circumstances can deteriorate.

An overdue invoice that may be recoverable today could become much harder to collect in six months. Taking action sooner gives you the opportunity to pursue payment before your options become more limited.

Not every debt can be recovered, and we won't promise otherwise. Our commission is based on money successfully collected, so if no payment is recovered, there's no collection commission.

We'll explain any other applicable fees upfront and keep you informed of progress so you can make decisions about the next steps.

We specialise in recovering unpaid invoices and overdue accounts for businesses, including money owed by other businesses or individual customers for goods and services supplied.

We can assist with a single debt or multiple overdue accounts, provided the combined outstanding balance is at least $2,000.

We generally don't accept private loans between friends or family, personal financial disputes, or debts below our minimum value where recovery would not be commercially viable.

Our commission is charged only on money successfully recovered. We'll explain our commission and any other applicable fees upfront, so you can make an informed decision before proceeding.