Unpaid invoice collection.
Still waiting after reminders?
When calls and emails have not led to payment, we can assess your unpaid invoices and explain the next steps towards recovery.
“…Marshall Freeman took over and got us paid.”
A structured approach.
Focused on getting you paid.
Getting a response is often the first step towards recovering payment. We start professionally, establish why the account remains unpaid and make clear that it needs to be resolved.
From there, we follow a structured five-stage process, with firmer demands where needed.
Initial outreach
Establish contact, make the outstanding obligation clear and identify what is preventing payment.
Follow-up & engagement
Follow up, address questions and discuss how the account can be resolved.
Formal demand
A firmer request for payment, with a clear opportunity to respond.
Final demand
A final opportunity to engage before the account is reviewed for further action.
Outcome & next steps
Review the outcome and recommend the next step for your account.
- Legal referral
- Pause & re-engage
Where appropriate, with legal action subject to your instructions.
Payment or a suitable resolution can be reached at any stage.
Firm follow-up. A reason to respond.
An aggressive demand can be ignored just as easily as a polite reminder. Our approach combines clear payment expectations with an opportunity to resolve the account, backed by consistent follow-up and progressively firmer demands.
The process responds to the circumstances of each account.
Track your debt recovery online.
See progress, payments and recent activity on your accounts, and send us updates when you need to.
Track collection progress and payments
See each debt’s status, collection stage, payments received and recent actions.
Lodge a debt online
Send us the details of an overdue account through your online client account.
Send documents and updates
Upload invoices or customer communications and let us know if a customer pays you directly.
Account summary
- Status
- In progress
- Collection stage
- Stage 2 of 5
- Payments
- View history
Recent account activity
- Email sent
- Call made
- Payment arrangement started
Your appraisal and account setup.
Step 1: We assess your invoices
Tell us what's outstanding and what has happened so far.
Step 2: We explain the options and fees
You'll know the next steps and the fees before you decide.
Step 3: We handle the agreed follow-up
If you go ahead, we follow up your customer firmly and professionally.
Questions about recovering unpaid invoices.
What if the customer disputes the invoice?
Tell us about the dispute when you enquire, and have any correspondence about it handy. A disputed account is worked through with you before anything escalates.
How old can an unpaid invoice be?
The sooner the better. Time limits for recovering a debt depend on the state or territory and the circumstances, and collection is usually most successful on recent debts where the customer can be traced and is able to pay. We assess each case on its merits.
What are my chances of recovering an unpaid debt?
You may have a better chance than you think. Even debts that have been ignored for months can sometimes be recovered with the right approach.
However, no collection agency can guarantee recovery. The age of the debt, the debtor's financial circumstances and whether the debt is disputed can all affect the outcome.
The important thing is not to give up simply because your customer has stopped responding.
Does waiting make a debt harder to recover?
Often, yes. The longer a debt remains unpaid, the more difficult recovery can become. Customers can become harder to contact, businesses can close, and financial circumstances can deteriorate.
An overdue invoice that may be recoverable today could become much harder to collect in six months. Taking action sooner gives you the opportunity to pursue payment before your options become more limited.
What happens if you can't recover my debt?
Not every debt can be recovered, and we won't promise otherwise. Our commission is based on money successfully collected, so if no payment is recovered, there's no collection commission.
We'll explain any other applicable fees upfront and keep you informed of progress so you can make decisions about the next steps.
What types of debts do you recover, and is there a minimum amount?
We specialise in recovering unpaid invoices and overdue accounts for businesses, including money owed by other businesses or individual customers for goods and services supplied.
We can assist with a single debt or multiple overdue accounts, provided the combined outstanding balance is at least $2,000.
We generally don't accept private loans between friends or family, personal financial disputes, or debts below our minimum value where recovery would not be commercially viable.
What will it cost?
Our commission is charged only on money successfully recovered. We'll explain our commission and any other applicable fees upfront, so you can make an informed decision before proceeding.
What to prepare for invoice collection.
You don't need any documents to enquire. If you go ahead, records that show what was supplied, what was agreed and what is still owed help the follow-up. Read the full preparation guide.
The invoice or statement
What was supplied, when it was invoiced, and the amount still owing.
Your terms
Terms of trade, a credit application or any agreement the customer signed.
Customer details
Their name, business name if any, and last known contact details.
Payment history
Any part-payments or credits, and correspondence about the invoice.
from businesses like yours.
Over 38,000 businesses supported to date.
Google reviews
4.5/ 5
Based on 1,100+ reviews
“Professional, efficient, and achieved fantastic results for our business.”
“…the service was easy to navigate, with constant communication and updates.”
“And our debt was collected within days of engaging their services.”
“We have been using Marshall Freeman Collections for more than 10 years and have found them and their staff to be extremely committed to getting a successful outcome.”
Showing reviews 1 to 1 of 4
You’ve done the work.Let’s help you get paid.
A structured, five-stage recovery process
Less stress. We handle the difficult calls.
Get back to running your business
“…great communication, easy to set up…”
Get a free debt appraisal
Tell us about your unpaid invoices. A specialist will call to discuss your options.