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Small business debt collection.
Get help recovering what you're owed.
We help small businesses and sole traders recover unpaid invoices, with firm, professional follow-up so you can get back to running your business.
“The debt was thankfully collected within weeks which was a wonderful relief.”
Professional help to recover unpaid invoices.
Collection expertise
Specialist debt collection follow-up, focused on recovering what you're owed.
Free up your time
Hand over the follow-up and focus on running your business.
Customer relationships considered
Firm and respectful, with disputes worked through with you. Our collection approach
Clear updates
Follow collection activity and payments through your online account.
A structured approach.
Focused on getting you paid.
Getting a response is often the first step towards recovering payment. We start professionally, establish why the account remains unpaid and make clear that it needs to be resolved.
From there, we follow a structured five-stage process, with firmer demands where needed.
Initial outreach
Establish contact, make the outstanding obligation clear and identify what is preventing payment.
Follow-up & engagement
Follow up, address questions and discuss how the account can be resolved.
Formal demand
A firmer request for payment, with a clear opportunity to respond.
Final demand
A final opportunity to engage before the account is reviewed for further action.
Outcome & next steps
Review the outcome and recommend the next step for your account.
- Legal referral
- Pause & re-engage
Where appropriate, with legal action subject to your instructions.
Payment or a suitable resolution can be reached at any stage.
Firm follow-up. A reason to respond.
An aggressive demand can be ignored just as easily as a polite reminder. Our approach combines clear payment expectations with an opportunity to resolve the account, backed by consistent follow-up and progressively firmer demands.
The process responds to the circumstances of each account.
Your appraisal and account setup.
Start with a conversation about your debts, then get collection underway.
Talk through your debts
We discuss what's outstanding, which accounts are causing you the most difficulty and why your customers may not be paying.
Set up your account
We explain your options and fees before you proceed, then set up your account so you can lodge as many overdue accounts as you need.
Start collection
We generally start the collection process within 72 hours of signing up. Follow collection activity and payments through your online account.
Track your debt recovery online.
See progress, payments and recent activity on your accounts, and send us updates when you need to.
Track collection progress and payments
See each debt’s status, collection stage, payments received and recent actions.
Lodge a debt online
Send us the details of an overdue account through your online client account.
Send documents and updates
Upload invoices or customer communications and let us know if a customer pays you directly.
Account summary
- Status
- In progress
- Collection stage
- Stage 2 of 5
- Payments
- View history
Recent account activity
- Email sent
- Call made
- Payment arrangement started
Small business debt collection questions.
What about my relationship with the customer?
Our approach is firm and respectful. Tell us if you're still working with the customer or have concerns about the relationship, so we can take that into account.
How long does collection take?
Timing depends on the debt, any dispute and your customer's circumstances. Understanding what is preventing payment and working towards a practical solution can take time. We'll explain the collection stages during your appraisal, and you can follow progress online.
What are my chances of recovering an unpaid debt?
You may have a better chance than you think. Even debts that have been ignored for months can sometimes be recovered with the right approach.
However, no collection agency can guarantee recovery. The age of the debt, the debtor's financial circumstances and whether the debt is disputed can all affect the outcome.
The important thing is not to give up simply because your customer has stopped responding.
Does waiting make a debt harder to recover?
Often, yes. The longer a debt remains unpaid, the more difficult recovery can become. Customers can become harder to contact, businesses can close, and financial circumstances can deteriorate.
An overdue invoice that may be recoverable today could become much harder to collect in six months. Taking action sooner gives you the opportunity to pursue payment before your options become more limited.
What happens if you can't recover my debt?
Not every debt can be recovered, and we won't promise otherwise. Our commission is based on money successfully collected, so if no payment is recovered, there's no collection commission.
We'll explain any other applicable fees upfront and keep you informed of progress so you can make decisions about the next steps.
What types of debts do you recover, and is there a minimum amount?
We specialise in recovering unpaid invoices and overdue accounts for businesses, including money owed by other businesses or individual customers for goods and services supplied.
We can assist with a single debt or multiple overdue accounts, provided the combined outstanding balance is at least $2,000.
We generally don't accept private loans between friends or family, personal financial disputes, or debts below our minimum value where recovery would not be commercially viable.
What will it cost?
Our commission is charged only on money successfully recovered. We'll explain our commission and any other applicable fees upfront, so you can make an informed decision before proceeding.
from businesses like yours.
Over 38,000 businesses supported to date.
Google reviews
4.5/ 5
Based on 1,100+ reviews
“Very professional and keeps you informed during the process, the online lodgement is very handy as well”
“I have recieved payments which i believe if it wasn't for this debt collection service, i would not have been paid.”
“I appreciate all they have done for my business & helped me get the money I was owed.”
“And our debt was collected within days of engaging their services.”
Showing reviews 1 to 1 of 4
You’ve done the work.Let’s help you get paid.
A structured, five-stage recovery process
Less stress. We handle the difficult calls.
Get back to running your business
“…great communication, easy to set up…”
Get a free debt appraisal
Tell us about your unpaid invoices. A specialist will call to discuss your options.