Debt collectors in Canberra.
Get back to running your business.
Help with unpaid business invoices across Canberra and the ACT, from professional services to contract work. Get professional follow-up and clear online updates.
Find support across Canberra and the region.
- Gungahlin
- Belconnen
- Woden Valley
- Tuggeranong
- Fyshwick
- Queanbeyan
Support by phone and online.
“And our debt was collected within days of engaging their services.”
Unpaid invoices we help Canberra businesses with.
Examples from our industry groups. See all industries.
A structured approach.
Focused on getting you paid.
Getting a response is often the first step towards recovering payment. We start professionally, establish why the account remains unpaid and make clear that it needs to be resolved.
From there, we follow a structured five-stage process, with firmer demands where needed.
Initial outreach
Establish contact, make the outstanding obligation clear and identify what is preventing payment.
Follow-up & engagement
Follow up, address questions and discuss how the account can be resolved.
Formal demand
A firmer request for payment, with a clear opportunity to respond.
Final demand
A final opportunity to engage before the account is reviewed for further action.
Outcome & next steps
Review the outcome and recommend the next step for your account.
- Legal referral
- Pause & re-engage
Where appropriate, with legal action subject to your instructions.
Payment or a suitable resolution can be reached at any stage.
Firm follow-up. A reason to respond.
An aggressive demand can be ignored just as easily as a polite reminder. Our approach combines clear payment expectations with an opportunity to resolve the account, backed by consistent follow-up and progressively firmer demands.
The process responds to the circumstances of each account.
Find support across Canberra and the region.
Business debt collection support across Canberra and the surrounding region, by phone and online.
Gungahlin
Belconnen
Woden Valley
Tuggeranong
Fyshwick
Queanbeyan
Nearby, in NSW
Your appraisal and account setup.
More than recovery. Ongoing credit support for your business.
Discuss your invoices
Tell us what's outstanding and any customer queries.
Set up your account
Ongoing recovery support suited to your business, with fees explained before you proceed.
Lodge debts and follow progress
View collection activity and payments online.
Enquiring does not lodge a debt or engage our services.
Let’s help you get paidTrack your debt recovery online.
See progress, payments and recent activity on your accounts, and send us updates when you need to.
Track collection progress and payments
See each debt’s status, collection stage, payments received and recent actions.
Lodge a debt online
Send us the details of an overdue account through your online client account.
Send documents and updates
Upload invoices or customer communications and let us know if a customer pays you directly.
Account summary
- Status
- In progress
- Collection stage
- Stage 2 of 5
- Payments
- View history
Recent account activity
- Email sent
- Call made
- Payment arrangement started
Questions from Canberra businesses.
Do you work with businesses outside Canberra?
Yes. We work with businesses across Canberra and the surrounding region by phone and online, so where you are based does not change how an enquiry works.
What if an invoice is disputed?
Tell us about the dispute when you enquire. A disputed account is worked through with you before anything escalates.
What are my chances of recovering an unpaid debt?
You may have a better chance than you think. Even debts that have been ignored for months can sometimes be recovered with the right approach.
However, no collection agency can guarantee recovery. The age of the debt, the debtor's financial circumstances and whether the debt is disputed can all affect the outcome.
The important thing is not to give up simply because your customer has stopped responding.
Does waiting make a debt harder to recover?
Often, yes. The longer a debt remains unpaid, the more difficult recovery can become. Customers can become harder to contact, businesses can close, and financial circumstances can deteriorate.
An overdue invoice that may be recoverable today could become much harder to collect in six months. Taking action sooner gives you the opportunity to pursue payment before your options become more limited.
What happens if you can't recover my debt?
Not every debt can be recovered, and we won't promise otherwise. Our commission is based on money successfully collected, so if no payment is recovered, there's no collection commission.
We'll explain any other applicable fees upfront and keep you informed of progress so you can make decisions about the next steps.
What types of debts do you recover, and is there a minimum amount?
We specialise in recovering unpaid invoices and overdue accounts for businesses, including money owed by other businesses or individual customers for goods and services supplied.
We can assist with a single debt or multiple overdue accounts, provided the combined outstanding balance is at least $2,000.
We generally don't accept private loans between friends or family, personal financial disputes, or debts below our minimum value where recovery would not be commercially viable.
What will it cost?
Our commission is charged only on money successfully recovered. We'll explain our commission and any other applicable fees upfront, so you can make an informed decision before proceeding.
from businesses like yours.
Over 38,000 businesses supported to date.
Google reviews
4.5/ 5
Based on 1,100+ reviews
“Professional, efficient, and achieved fantastic results for our business.”
“…the service was easy to navigate, with constant communication and updates.”
“And our debt was collected within days of engaging their services.”
“We have been using Marshall Freeman Collections for more than 10 years and have found them and their staff to be extremely committed to getting a successful outcome.”
Showing reviews 1 to 1 of 4
You’ve done the work.Let’s help you get paid.
A structured, five-stage recovery process
Less stress. We handle the difficult calls.
Get back to running your business
“…great communication, easy to set up…”
Get a free debt appraisal
Tell us about your unpaid invoices. A specialist will call to discuss your options.