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Debt collection for gyms, studios and schools.
Memberships. Lesson fees. School accounts.
Support for overdue memberships, lesson fees and school accounts, with less repetitive administration for your front desk or office.
“the team at Marshall freeman have been amazing from day one.”
Who we help.
Gyms and fitness centres
Memberships and fees.
Bootcamps and fitness programs
Program and class passes.
Dance studios
Term and class fees.
Music schools and studios
Lesson fees.
Schools and education providers
Fee and enrolment accounts.
Memberships, lessons and school fees.
Unpaid accounts owed by members, students and families are accounts we can discuss.
Recurring memberships
Missed direct debits and membership balances. The membership terms and the member's payment and attendance history matter most.
Lesson and class fees
Term, lesson or class fees for sessions already provided by a studio or music school.
School accounts
Fees owed under an enrolment agreement, with the statement showing what was charged and paid.
A structured approach.
Focused on getting you paid.
Getting a response is often the first step towards recovering payment. We start professionally, establish why the account remains unpaid and make clear that it needs to be resolved.
From there, we follow a structured five-stage process, with firmer demands where needed.
Initial outreach
Establish contact, make the outstanding obligation clear and identify what is preventing payment.
Follow-up & engagement
Follow up, address questions and discuss how the account can be resolved.
Formal demand
A firmer request for payment, with a clear opportunity to respond.
Final demand
A final opportunity to engage before the account is reviewed for further action.
Outcome & next steps
Review the outcome and recommend the next step for your account.
- Legal referral
- Pause & re-engage
Where appropriate, with legal action subject to your instructions.
Payment or a suitable resolution can be reached at any stage.
Firm follow-up. A reason to respond.
An aggressive demand can be ignored just as easily as a polite reminder. Our approach combines clear payment expectations with an opportunity to resolve the account, backed by consistent follow-up and progressively firmer demands.
The process responds to the circumstances of each account.
Manage your debts and track recovery online.
Lodge debts, send documents and updates, and follow collection activity through our online client system.
Lodge debts your way
Submit debts individually, upload a bulk file or lodge via API.
Send updates straight to the account
Send documents and payment updates online or via API, directly to the relevant account.
Track collection progress and payments
View debt status, payments received, the collection stage and recent account activity.
Multiple staff members
Give multiple staff members access to your account.
Multiple locations
Add multiple business locations to your account.
Account summary
- Status
- In progress
- Collection stage
- Stage 2 of 5
- Payments
- View history
Recent account activity
- Email sent
- Call made
- Payment arrangement started
Lodge, follow and keep balances current.
Lodge overdue accounts as they fall due, then follow activity and payments online. During your agreement you may lodge as many accounts as you need. Large volume? Ask whether bulk lodgement suits your business.
Cancellations and contract balances.
Not every cancellation fee or remaining contract amount is recoverable. It depends on your terms and what was provided, so tell us about any cancellation, freeze or dispute when you enquire.
Records that support the account.
Membership or enrolment agreement
The terms the member or family accepted.
Statement and payment history
Fees charged, failed payments and the balance.
Cancellation or freeze records
Requests, notice periods and dates.
Reminders sent
Emails, texts or letters about the account.
You don't need to send documents to make an enquiry.
Questions from gyms, studios and schools.
We have many small overdue accounts. Can we lodge them all?
During your agreement you may lodge as many overdue accounts as you need, through your online account. If you have a large volume, ask whether bulk lodgement suits your business. See what the online account shows.
Is a cancellation fee or the rest of a contract recoverable?
Sometimes, not always. It depends on your terms, what the member agreed to and what was provided. Tell us about the cancellation and send the relevant terms, and we'll explain whether the account is suitable.
What if a member says they cancelled?
Tell us before the account is lodged, and keep the cancellation request, notice period and attendance or payment history. We review the circumstances first.
What if they pay us directly after we lodge the account?
Tell us straight away so the balance can be updated and nobody is asked for money already paid. We explain how to tell us about payments when your account is set up.
What are my chances of recovering an unpaid debt?
You may have a better chance than you think. Even debts that have been ignored for months can sometimes be recovered with the right approach.
However, no collection agency can guarantee recovery. The age of the debt, the debtor's financial circumstances and whether the debt is disputed can all affect the outcome.
The important thing is not to give up simply because your customer has stopped responding.
Does waiting make a debt harder to recover?
Often, yes. The longer a debt remains unpaid, the more difficult recovery can become. Customers can become harder to contact, businesses can close, and financial circumstances can deteriorate.
An overdue invoice that may be recoverable today could become much harder to collect in six months. Taking action sooner gives you the opportunity to pursue payment before your options become more limited.
What happens if you can't recover my debt?
Not every debt can be recovered, and we won't promise otherwise. Our commission is based on money successfully collected, so if no payment is recovered, there's no collection commission.
We'll explain any other applicable fees upfront and keep you informed of progress so you can make decisions about the next steps.
What types of debts do you recover, and is there a minimum amount?
We specialise in recovering unpaid invoices and overdue accounts for businesses, including money owed by other businesses or individual customers for goods and services supplied.
We can assist with a single debt or multiple overdue accounts, provided the combined outstanding balance is at least $2,000.
We generally don't accept private loans between friends or family, personal financial disputes, or debts below our minimum value where recovery would not be commercially viable.
What will it cost?
Our commission is charged only on money successfully recovered. We'll explain our commission and any other applicable fees upfront, so you can make an informed decision before proceeding.
Prepare your supporting recordsDealing with a disputed invoice
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4.5/ 5
Based on 1,100+ reviews
“…the team at Marshall freeman have been amazing from day one.”
“And our debt was collected within days of engaging their services.”
“We have been using Marshall Freeman Collections for more than 10 years and have found them and their staff to be extremely committed to getting a successful outcome.”
“…the service was easy to navigate, with constant communication and updates.”
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You’ve done the work.Let’s help you get paid.
A structured, five-stage recovery process
Less stress. We handle the difficult calls.
Get back to running your business
“…great communication, easy to set up…”
Get a free debt appraisal
Tell us about your unpaid invoices. A specialist will call to discuss your options.