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Debt collection for medical and dental practices.
Clear communication for your practice.
Professional follow-up of unpaid patient accounts, with respectful patient contact and online updates for your practice.
“with the help of the team it was just paid in full in the practice due to their recovery policy.”
Different practices, different accounts.
Patients are usually individuals, and their unpaid accounts are accounts we can discuss.
Medical specialists
Unpaid consultation and procedure invoices, including the out-of-pocket amount a patient agreed to pay. For specialist rooms and day-procedure practices.
Dental practices
Outstanding treatment balances after a course of treatment, and missed agreed payments on a treatment payment plan. For general and specialist dental practices.
Support for your practice and patients.
Patient relationships handled with care
Professional, respectful follow-up. Tell us about any sensitivities first.
Less time chasing for the front desk
Reception and practice managers hand over accounts that have gone quiet.
Clear updates on each account
Follow activity on lodged accounts and see payments as they are made, online.
A structured approach.
Focused on getting you paid.
Getting a response is often the first step towards recovering payment. We start professionally, establish why the account remains unpaid and make clear that it needs to be resolved.
From there, we follow a structured five-stage process, with firmer demands where needed.
Initial outreach
Establish contact, make the outstanding obligation clear and identify what is preventing payment.
Follow-up & engagement
Follow up, address questions and discuss how the account can be resolved.
Formal demand
A firmer request for payment, with a clear opportunity to respond.
Final demand
A final opportunity to engage before the account is reviewed for further action.
Outcome & next steps
Review the outcome and recommend the next step for your account.
- Legal referral
- Pause & re-engage
Where appropriate, with legal action subject to your instructions.
Payment or a suitable resolution can be reached at any stage.
Firm follow-up. A reason to respond.
An aggressive demand can be ignored just as easily as a polite reminder. Our approach combines clear payment expectations with an opportunity to resolve the account, backed by consistent follow-up and progressively firmer demands.
The process responds to the circumstances of each account.
Manage your debts and track recovery online.
Lodge debts, send documents and updates, and follow collection activity through our online client system.
Lodge debts your way
Submit debts individually, upload a bulk file or lodge via API.
Send updates straight to the account
Send documents and payment updates online or via API, directly to the relevant account.
Track collection progress and payments
View debt status, payments received, the collection stage and recent account activity.
Multiple staff members
Give multiple staff members access to your account.
Multiple locations
Add multiple business locations to your account.
Account summary
- Status
- In progress
- Collection stage
- Stage 2 of 5
- Payments
- View history
Recent account activity
- Email sent
- Call made
- Payment arrangement started
Billing records that help.
Account and billing records only. Please don't send clinical notes, treatment records or other health information.
Itemised invoice or statement
Services billed, dates and the balance.
Quote or consent to fees
Where the patient agreed to the cost.
Payment plan
The agreed instalments and what was paid.
Reminders sent
Letters, emails or texts about the account.
Don't include clinical notes, test results or treatment records.
Your appraisal and account setup.
Tell us about the accounts
Patient name, amounts, invoice dates and any payment plan.
Set up your account
We explain the account setup, ongoing recovery support and fees before you proceed.
Lodge and follow progress
Lodge overdue accounts online and see activity and payments as they happen.
Enquiring does not lodge a debt or engage our services.
Questions from medical and dental practices.
Do you need clinical information?
No. We need account details: who owes the account, the amount, the invoice dates and what was agreed about fees or payments. Please don't send clinical notes or treatment records.
What if a patient disputes the bill?
Tell us before the account is lodged. We review the billing records and what was agreed about fees. A concern about the treatment itself is a matter for your practice to resolve first.
Can you help a group with several practices?
Yes, you can discuss accounts for more than one practice. Tell us how each practice bills and the volume of overdue accounts, and we'll explain how your account should be set up.
What about my relationship with the customer?
Our approach is firm and respectful. Tell us if you're still working with the customer or have concerns about the relationship, so we can take that into account.
What are my chances of recovering an unpaid debt?
You may have a better chance than you think. Even debts that have been ignored for months can sometimes be recovered with the right approach.
However, no collection agency can guarantee recovery. The age of the debt, the debtor's financial circumstances and whether the debt is disputed can all affect the outcome.
The important thing is not to give up simply because your customer has stopped responding.
Does waiting make a debt harder to recover?
Often, yes. The longer a debt remains unpaid, the more difficult recovery can become. Customers can become harder to contact, businesses can close, and financial circumstances can deteriorate.
An overdue invoice that may be recoverable today could become much harder to collect in six months. Taking action sooner gives you the opportunity to pursue payment before your options become more limited.
What happens if you can't recover my debt?
Not every debt can be recovered, and we won't promise otherwise. Our commission is based on money successfully collected, so if no payment is recovered, there's no collection commission.
We'll explain any other applicable fees upfront and keep you informed of progress so you can make decisions about the next steps.
What types of debts do you recover, and is there a minimum amount?
We specialise in recovering unpaid invoices and overdue accounts for businesses, including money owed by other businesses or individual customers for goods and services supplied.
We can assist with a single debt or multiple overdue accounts, provided the combined outstanding balance is at least $2,000.
We generally don't accept private loans between friends or family, personal financial disputes, or debts below our minimum value where recovery would not be commercially viable.
What will it cost?
Our commission is charged only on money successfully recovered. We'll explain our commission and any other applicable fees upfront, so you can make an informed decision before proceeding.
Prepare your supporting recordsDealing with a disputed invoice
from businesses like yours.
Over 38,000 businesses supported to date.
Google reviews
4.5/ 5
Based on 1,100+ reviews
“…with the help of the team it was just paid in full in the practice due to their recovery policy.”
“We have been using Marshall Freeman Collections for more than 10 years and have found them and their staff to be extremely committed to getting a successful outcome.”
“Professional, efficient, and achieved fantastic results for our business.”
“And our debt was collected within days of engaging their services.”
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You’ve done the work.Let’s help you get paid.
A structured, five-stage recovery process
Less stress. We handle the difficult calls.
Get back to running your business
“…great communication, easy to set up…”
Get a free debt appraisal
Tell us about your unpaid invoices. A specialist will call to discuss your options.