On this page
Debt collection for trades and construction.
Finished the job? Still waiting to be paid?
Get help assessing your unpaid invoices, whether it's one job or several. For tradespeople and contractors, from sole traders to larger operators.
“I have recieved payments which i believe if it wasn't for this debt collection service, i would not have been paid.”
What you get.
Less time chasing
Get back on the tools while we follow up.
Clear next steps
You know what happens and what it costs before you decide.
Professional follow-up
Firm, respectful contact with your customer.
One invoice or several
We assess the combined value. Under $2,000 is not eligible.
Trades we help.
Also concreters, air conditioning and refrigeration, roofers, tilers and other trades.
Electricians
Installations, fit-outs and repairs.
Plumbers
Service calls and project work.
Painters and decorators
Residential and commercial jobs.
Carpenters
Framing, fit-outs and joinery.
Landscapers
Gardens, paving and maintenance.
Builders and civil construction.
Builders, head contractors and civil businesses with overdue project or progress invoices can enquire too. We look at larger and more complex accounts case by case.
A structured approach.
Focused on getting you paid.
Getting a response is often the first step towards recovering payment. We start professionally, establish why the account remains unpaid and make clear that it needs to be resolved.
From there, we follow a structured five-stage process, with firmer demands where needed.
Initial outreach
Establish contact, make the outstanding obligation clear and identify what is preventing payment.
Follow-up & engagement
Follow up, address questions and discuss how the account can be resolved.
Formal demand
A firmer request for payment, with a clear opportunity to respond.
Final demand
A final opportunity to engage before the account is reviewed for further action.
Outcome & next steps
Review the outcome and recommend the next step for your account.
- Legal referral
- Pause & re-engage
Where appropriate, with legal action subject to your instructions.
Payment or a suitable resolution can be reached at any stage.
Firm follow-up. A reason to respond.
An aggressive demand can be ignored just as easily as a polite reminder. Our approach combines clear payment expectations with an opportunity to resolve the account, backed by consistent follow-up and progressively firmer demands.
The process responds to the circumstances of each account.
Track your debt recovery online.
See progress, payments and recent activity on your accounts, and send us updates when you need to.
Track collection progress and payments
See each debt’s status, collection stage, payments received and recent actions.
Lodge a debt online
Send us the details of an overdue account through your online client account.
Send documents and updates
Upload invoices or customer communications and let us know if a customer pays you directly.
Account summary
- Status
- In progress
- Collection stage
- Stage 2 of 5
- Payments
- View history
Recent account activity
- Email sent
- Call made
- Payment arrangement started
Records that back up your invoice.
Invoice
What you billed and when it was due.
Quote or agreement
The price and scope the customer accepted.
Job records
Photos, job sheets or completion sign-off.
Approved variations
Changes the customer agreed to.
Correspondence
Texts, emails and reminders.
Useful to have, but you don't need to send documents to enquire.
Your appraisal and account setup.
Step 1: Completed work
You did the job, supplied the materials or finished the stage.
Step 2: Unpaid invoice
The invoice is overdue and reminders haven't worked.
Step 3: Assess your options
Tell us about it. We assess the invoices and explain your options and fees before you decide.
Enquiring does not lodge a debt or engage our services.
Questions from trades and construction businesses.
I'm a sole trader. Is this for me?
Yes. Sole traders and small contractors can enquire about the invoices they're owed. Larger operators with regular overdue accounts can discuss ongoing support.
The customer is a homeowner. Can you still help?
Yes. Your business is our client, and unpaid invoices for work you completed can be discussed whether the customer is a homeowner or a business.
What if the customer disputes the work or a variation?
Tell us before collection starts. Keep the quote, approved variations, job records and messages so the circumstances can be reviewed.
What are my chances of recovering an unpaid debt?
You may have a better chance than you think. Even debts that have been ignored for months can sometimes be recovered with the right approach.
However, no collection agency can guarantee recovery. The age of the debt, the debtor's financial circumstances and whether the debt is disputed can all affect the outcome.
The important thing is not to give up simply because your customer has stopped responding.
Does waiting make a debt harder to recover?
Often, yes. The longer a debt remains unpaid, the more difficult recovery can become. Customers can become harder to contact, businesses can close, and financial circumstances can deteriorate.
An overdue invoice that may be recoverable today could become much harder to collect in six months. Taking action sooner gives you the opportunity to pursue payment before your options become more limited.
What happens if you can't recover my debt?
Not every debt can be recovered, and we won't promise otherwise. Our commission is based on money successfully collected, so if no payment is recovered, there's no collection commission.
We'll explain any other applicable fees upfront and keep you informed of progress so you can make decisions about the next steps.
What types of debts do you recover, and is there a minimum amount?
We specialise in recovering unpaid invoices and overdue accounts for businesses, including money owed by other businesses or individual customers for goods and services supplied.
We can assist with a single debt or multiple overdue accounts, provided the combined outstanding balance is at least $2,000.
We generally don't accept private loans between friends or family, personal financial disputes, or debts below our minimum value where recovery would not be commercially viable.
What will it cost?
Our commission is charged only on money successfully recovered. We'll explain our commission and any other applicable fees upfront, so you can make an informed decision before proceeding.
from businesses like yours.
Over 38,000 businesses supported to date.
Google reviews
4.5/ 5
Based on 1,100+ reviews
“I have recieved payments which i believe if it wasn't for this debt collection service, i would not have been paid.”
“Very professional and keeps you informed during the process, the online lodgement is very handy as well”
“…the service was easy to navigate, with constant communication and updates.”
“And our debt was collected within days of engaging their services.”
Showing reviews 1 to 1 of 4
You’ve done the work.Let’s help you get paid.
A structured, five-stage recovery process
Less stress. We handle the difficult calls.
Get back to running your business
“…great communication, easy to set up…”
Get a free debt appraisal
Tell us about your unpaid invoices. A specialist will call to discuss your options.