Debt collection across Australia.
Choose your state or region to see local coverage and how to discuss your overdue accounts.
“Very professional and keeps you informed during the process, the online lodgement is very handy as well”
Find debt collection support in your area.
Support by phone and online. Choose a state overview or a regional page.
New South Wales
Sydney and NSW overview- Central CoastGosford, Woy Woy, Terrigal and surrounding areas.
- NewcastleNewcastle, Lake Macquarie and the Hunter region.
- WollongongWollongong and the Illawarra region.
Also Maitland, Coffs Harbour and Albury.
Queensland
Brisbane and QLD overview- Gold CoastSouthport, Surfers Paradise, Burleigh Heads and surrounding areas.
- Sunshine CoastCaloundra, Maroochydore, Noosa and surrounding areas.
- CairnsCairns, Palm Cove, Port Douglas and Far North Queensland.
Also Toowoomba, Townsville, Mackay, Rockhampton, Maryborough, Bundaberg and Gladstone.
Victoria
Melbourne and Victoria overviewAlso Ballarat, Bendigo, Mildura, Wodonga and Traralgon.
Western Australia
Perth and WA overviewAlso Rockingham, Mandurah, Geraldton and Kalgoorlie.
Australian Capital Territory
Canberra and region overviewIncluding Gungahlin, Belconnen, Woden Valley, Tuggeranong and Fyshwick, plus nearby Queanbeyan in NSW.
Northern Territory
Darwin and NT overviewIncluding Palmerston, Howard Springs, Berry Springs, Litchfield, Katherine and Alice Springs.
Tasmania
Discuss invoices in TasmaniaBusiness debt collection across Tasmania, supported by phone and online.
Looking for debt collection in New Zealand?
See our New Zealand locationsA structured approach.
Focused on getting you paid.
Getting a response is often the first step towards recovering payment. We start professionally, establish why the account remains unpaid and make clear that it needs to be resolved.
From there, we follow a structured five-stage process, with firmer demands where needed.
Initial outreach
Establish contact, make the outstanding obligation clear and identify what is preventing payment.
Follow-up & engagement
Follow up, address questions and discuss how the account can be resolved.
Formal demand
A firmer request for payment, with a clear opportunity to respond.
Final demand
A final opportunity to engage before the account is reviewed for further action.
Outcome & next steps
Review the outcome and recommend the next step for your account.
- Legal referral
- Pause & re-engage
Where appropriate, with legal action subject to your instructions.
Payment or a suitable resolution can be reached at any stage.
Firm follow-up. A reason to respond.
An aggressive demand can be ignored just as easily as a polite reminder. Our approach combines clear payment expectations with an opportunity to resolve the account, backed by consistent follow-up and progressively firmer demands.
The process responds to the circumstances of each account.
Track your debt recovery online.
See progress, payments and recent activity on your accounts, and send us updates when you need to.
Track collection progress and payments
See each debt’s status, collection stage, payments received and recent actions.
Lodge a debt online
Send us the details of an overdue account through your online client account.
Send documents and updates
Upload invoices or customer communications and let us know if a customer pays you directly.
Account summary
- Status
- In progress
- Collection stage
- Stage 2 of 5
- Payments
- View history
Recent account activity
- Email sent
- Call made
- Payment arrangement started
Some of the businesses we've worked with
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How we communicate, what you can see online and how collected money is held.
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Over 38,000 businesses supported to date.
Google reviews
4.5/ 5
Based on 1,100+ reviews
“Professional, efficient, and achieved fantastic results for our business.”
“…the service was easy to navigate, with constant communication and updates.”
“And our debt was collected within days of engaging their services.”
“We have been using Marshall Freeman Collections for more than 10 years and have found them and their staff to be extremely committed to getting a successful outcome.”
Showing reviews 1 to 1 of 4
You’ve done the work.Let’s help you get paid.
A structured, five-stage recovery process
Less stress. We handle the difficult calls.
Get back to running your business
“…great communication, easy to set up…”
Get a free debt appraisal
Tell us about your unpaid invoices. A specialist will call to discuss your options.